During sale periods all sales on discounted products are final and we do not offer refunds or exchanges for incorrect sizing or change of mind - unless the product is deemed faulty.
Over longer sale periods, we may offer a further discount on items that are already reduced. In this case, customers who have purchased an item with the initial reduction are not entitled to a store credit or refund for the price difference.
Due to an increase in the number of orders we receive during sale periods, please allow up to 2 business days for your order to be processed.
Promotions & Deals
Please note for all Liberated Heart promotions and special offers, the promotion is only applicable for the specified time and cannot be used on any past or future orders.
For any purchases made during a promotional period, our shipping and returns policy remains the same, unless stated otherwise.
Occasionally, we will offer selected items for Pre Order. Pre Order is generally only offered on high demand products or those sold in limited quantities. To Pre Order an item, the full amount (inc. postage) must be paid.
We recommend Pre Order items are purchased separately to Ready to Ship items, to ensure you receive those items which are available as soon as possible. If Ready to Ship items are purchased in conjunction with Pre Order items, the entire order will be despatched once the Pre Order item has arrived at Liberated Heart's warehouse.
We will specify the expected despatch date for Pre Order items on their respective product page. While we make every effort to ensure Pre Orders are despatched on their scheduled date, manufacturing and postage delays can occur and we do not take responsibility for this.